‘Our system is based on a complex mix of technology, in-store pickers, delivery drivers and high-tech vans which are equipped with three different temperatures inside so that we can keep food at the right temperature for health and safety reasons. Tesco asked customers to come to their supermarkets where possible. ‘All home deliveries come freshly picked daily from a store in your area, rather than a warehouse or distribution centre which just does deliveries. We want to assure customers that we are working around the clock to get their deliveries to them and on time, and we appreciate their support and patience.
‘We apologise to customers for the delays they are experiencing in securing slots. However, we’ve seen unprecedented increase in demand over the past few weeks, when compared to normal demand. The spokesperson said: ‘Our Tesco home shopping service is very popular on a regular basis. Tesco asked people to leave online shopping slots for older people who can’t get out because of coronavirus. Tesco also asked customers to consider leaving online shopping slots for older people who cannot go out because of the coronavirus outbreak. A Tesco spokesperson told extra.iethat although demand has increased substantially in the last number of weeks, they are fulfilling online shopping orders as quickly as possible.
